In this privacy policy you can familiarize yourself with your rights and information about the processing of your personal data. We ensure particularly transparent and fair processing of your personal data by implementing Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (General Data Protection Regulation).

The controller of your personal data is Bitės namai, MB, company code: 305983810, VAT number: LT100014764818, registered office address: Miškininkų g. 33, Užupių k., LT-64201 Alytus r. Telephone number: +370 672 44443, e-mail: info@bitessiulai.lt

1. What personal data about me do you definitely not collect or process?

1.1 We do not collect or store your browsing history on third-party websites;
1.2 We do not transfer any data about your browsing on our website that could identify you personally.

2. What personal data of mine do you collect and process and for what purposes?

2.1 We collect and process only adequate and relevant personal data about you that is necessary to achieve the purposes for which it is processed.
2.2 Personal data we collect and process:
2.2.1 Purchase details: Name, Surname, Email address, Phone number, Product delivery address, order details, collection method, product delivery method, payment method, payment details. When placing an order, you can specify another person who will collect the goods you have purchased, if such person has given their consent. By providing us with information about third parties collecting the goods, you confirm that you have the consent of such persons to the transfer, use and processing of their personal data. We process this data on the basis of the purchase and sale contract concluded between you and us and on the basis of a legal obligation.
2.2.1.1 Purpose: Conclusion and execution of the purchase and sale agreement and consideration of requests and questions.
2.2.2 Registration details: Email address, First name, Last name, Phone number, Shipping address. We process this data based on your consent, which you express when registering.
2.2.2.1 Purpose: to provide you with broader opportunities to use our services.
2.2.3 Data for using the services of the bitesiulai.lt online store: Name, Surname, Email address, History of your publicly published opinions about the goods sold on bitesisiulai.lt, History of our and your communication, Phone number, IP address, Order history, Payment history. Additionally, depending on the services provided in the bitesisiulai.lt online store, additional personal data may be collected from you related to your use of the bitesisiulai.lt online store. We process this data based on a contract or in order to conclude a contract, in our legitimate interest to ensure the operation of the online store.
2.2.3.1 Purpose: to provide you with broader opportunities to use our services.
2.2.4 Cookie data: History of behavior in our online store. Detailed information about cookies is provided in Section 7 – Cookies. We process this data based on your consent.
2.2.4.1 Purpose: For the purpose of improving services, continuous analysis of performance is carried out in order to make using our online store bitessiulai.lt as simple and convenient as possible.
2.2.4.2 Shelf life: please check the information on the cookie retention period in section 7 – Cookies.
2.2.5 Reliability data: Personal data related to your placed orders and their collection. We process this data on the basis of the legitimate interest of bitesisiulai.lt to protect our interests and ensure efficient delivery of goods.
2.2.6 Analytical data: We want to make using our online store bitessiulai.lt as simple and convenient as possible for you, therefore we conduct constant analysis of our activities, during which we analyze and process the following personal data of yours: Purchase history; Browsing history in our online store; Payment history; Feedback on the goods you have purchased; Answers provided during surveys; History of communication between you and us, including electronic correspondence and telephone conversation records. We process this data on the basis of our legitimate interest in ensuring the quality of goods and services.
2.2.6.1 Purpose: For the purpose of improving services, continuous analysis of performance is carried out in order to make using our online store bitessiulai.lt as simple and convenient as possible.
2.2.6.2 Shelf life: please check the information on the cookie retention period in section 7 – Cookies.
2.2.7 Latest data: When providing you with general offers on products and promotions and promotions organized by us, we process the following personal data of yours: Name, Telephone number, Email address, Device identification numbers. We process these data on the basis of your consent or on the basis of legitimate interest (the exception provided for in Article 69(2) of the Law on Electronic Communications of the Republic of Lithuania allows for direct marketing of similar products to our customers who have not objected to the sending of such messages by email).
2.2.7.1 You have the right to cancel the ordered service at any time by sending a request by e-mail: info@bitessiulai.lt

3. What are the consequences of not providing data?

3.1 We regret that if you do not provide the personal data specified in this policy, we will not be able to sell you goods or provide other services, since processing this data is necessary for us to conclude and perform the contract and provide other services, and we are also obliged to process personal data by the laws and acts of the Republic of Lithuania regulating online payments and accounting.

4. To whom is my personal data transferred?

4.1 Personal data is transferred only to trusted third parties with whom we have concluded contracts, and only to the extent necessary to provide the service. For the purpose of providing the service properly, we transfer your personal data to the following partners:
4.1.1 To companies providing courier services that deliver goods to you at the addresses you provide;
4.1.2 Companies providing IT maintenance services;
4.1.3 Companies providing marketing services.
4.2 We also provide your Personal Data to:
4.2.1 Law enforcement institutions in accordance with the procedure provided for by the legal acts of the Republic of Lithuania;
4.2.2 To state institutions and courts, when such an obligation is provided for by applicable legal acts.
4.3 In order to save you time and to eliminate any inconveniences that may have arisen due to the fact that the product was delivered to you incomplete or damaged as soon as possible, when providing warranty service, we transfer your personal data: name, surname, telephone number and the delivery address you provided, to the manufacturer of the incomplete or poor-quality product for the purpose of delivering missing parts or new products.
4.4 Please note that your personal data may be transferred outside the European Union. Your personal data will only be transferred outside the EU if the following conditions are met:
4.4.1 Data is transferred only to our trusted partners who ensure the provision of our services to you;
4.4.2 Data processing agreements have been signed with such partners (standard contractual clauses approved by the European Commission), whereby they ensure the security of your personal data in accordance with legal requirements;

5. What are my rights?

5.1 Change/correct incomplete or inaccurate data;
5.2 Request that we no longer process your data and delete it. This right is not absolute and in certain cases, for serious reasons provided for by law, we will not be able to delete your data (for example, where the data is necessary for the performance of a valid contract);
5.3 Restrict data processing;
5.4 You can access your processed personal data in the ways specified in this policy.
5.5 Data portability means that you are allowed to receive the personal data you have provided, which we process by automated means, in a structured, commonly used, machine-readable and interoperable format. Right to data portability Where technically feasible and at your request, such data may be transmitted directly to another person specified by you.
5.6 If you believe that your rights have been violated, you may contact the State Personal Data Protection Inspectorate to protect your rights.

6. How can I submit a request to exercise my rights?

6.1 You can submit requests related to the processing of your personal data to us in the following ways:
6.1.1 By sending us a request by email: info@bitessiulai.lt.lt;
6.1.2 By submitting a request to us by phone: +370 672 44443;
6.1.3 You can exercise certain of your rights through your personal info@bitessiulai.lt account.
6.2 We identify you in our system based on your email address. When submitting a request to us in one of the specified ways, always indicate your email address in relation to which the collected information is being provided. If you do not provide an email address, or if it does not match the email address of the person submitting the request, we will not be able to properly identify you and provide you with the information you requested or implement your request.

7. What are cookies?

7.1 Cookies are small text files that are sent to your device when you visit a particular website. Cookies help us recognize your device and help us improve the functionality of our website and make it easier to use.